TFL's journeyplanner-messed up again guys?

[matgb]

I've mentioned the TFL and their sucky journeyplanner before, but now they've gone and done something really daft. I have journeyplanner.tfl.gov.uk bookmarked, as I like the advanced options like 'I only want bus routes' and similar. What do you get if you try to got here now? Under Construction. Um, that's not right, surely?

So I go to tfl.gov.uk and click the link there instead. I suddenly find myself with a new windo open (because I've not set all the options on this laptop properly it seems) and I'm going to a new site, journeyplanner.org. Mixed reactions, because if they've got a new site, they'r eimproving things, right? Except having used it a bit, it appears not. But also? Why will designers insist on opening new windows all the damn time? It remains one of the Top Ten Mistakes in Web Design:

Opening up new browser windows is like a vacuum cleaner sales person who starts a visit by emptying an ash tray on the customer's carpet. Don't pollute my screen with any more windows, thanks (particularly since current operating systems have miserable window management).

Designers open new browser windows on the theory that it keeps users on their site. But even disregarding the user-hostile message implied in taking over the user's machine, the strategy is self-defeating since it disables the Back button which is the normal way users return to previous sites.

It's such a bad idea, especially now with all the different browser platforms out there.

So, not only do approximately 1,780 incoming links to the old site no longer work, but they've broken basic usability rules, messed around with user expectations, yet still not actually improved the site in any way. What are they doing?

For the record, a small wishlist of things they could do to make the site usable:

• Saved searches--it would be nice for the site to remember where I live, the mobile version will save searches, but isn't that a bit less useful given that the mobile version is more likely to be used away from home?
• Easier preferences selection--I use the bus a lot, and sometimes the tube; as I don't go into town daily, I prefer to use Oyster pay-as-you-go, which means I don't take the train in. So it would be nice if I could set it to remember I prefer bus only routes, or bus+tube routes, rather than having to go down and deselect stuff all the time
• Map links to online mapping resources--Making me download a PDF to look at where my local bus stop is is bloody stupid, especially given the preponderance of decent online mapping software these days, and it's of no use at all if I'm on my mobile browser

I could go on, and I've not even mentioned the Oyster log in problem--forgotten your password? After three attempts, it takes you to a lock out screen, that tells you to go to the front page and click the 'lost password' link. Sound plan, except... If you go to the frontpage, it redirects you to the error message you're trying to leave. Lovely.

Massive organisation, big investment budget, huge website with lots of data, and they appear to have not done a basic level usability study. Ah well. mooism? Are you still thinking about that project you mentioned?

Comments

[innerbrat]

I admit the tone doesn't come across well with text, but somehow you seem surprised.

This is TfL you're talking about. You want user-friendly service, value for money or any sort of treatment other than that you're a waste of their time?

Move to a different city.

[matgb]

Oh, I'm not really surprised, merely a little frustrated; they're obviously doing some work on it, so why not actually make it worth using?

It does, unfortunately, remain better than many other attempts I've used. Besides, I might send them a link to this (if I can be arsed), so a reasonably polite tone might get a better response, even if I think it's unlikely...

[miss-s-b.livejournal.com]

LMAO so I commented above and it loaded to this, and Shrub saw your icon and went "YAYYYY! UNDERGROUND EARLY!!!" (Because, for some reason, the irony of calling Underground Ernie "early" doesn't strike the four year old brain). It's a good job she can't read much yet...

;)