
I've
mentioned the TFL and their sucky journeyplanner before, but now they've gone and done something really daft. I have journeyplanner.tfl.gov.uk bookmarked, as I like the advanced options like 'I only want bus routes' and similar. What do you get if you try to got here now?
Under Construction. Um, that's not right, surely?
So I go to
tfl.gov.uk and click the link there instead. I suddenly find myself with a new windo open (because I've not set all the options on this laptop properly it seems) and I'm going to a new site,
journeyplanner.org. Mixed reactions, because if they've got a new site, they'r eimproving things, right? Except having used it a bit, it appears not. But also? Why will designers insist on opening new windows all the damn time? It remains one of the
Top Ten Mistakes in Web Design:
( New windows bad, mm'kay? )
It's such a bad idea,
especially now with all the different browser platforms out there.
So, not only do approximately
1,780 incoming links to the old site no longer work, but they've broken basic usability rules, messed around with user expectations, yet still not actually improved the site in any way. What are they doing?
For the record, a small wishlist of things they could do to make the site usable:
I could go on, and I've not even mentioned the Oyster log in problem--forgotten your password? After three attempts, it takes you to a lock out screen, that tells you to go to the front page and click the 'lost password' link. Sound plan, except... If you go to the frontpage, it redirects you to the error message you're trying to leave. Lovely.
Massive organisation, big investment budget, huge website with lots of data, and they appear to have not done a basic level usability study. Ah well.
mooism? Are you still thinking about
that project you mentioned?