Livejournal customer relations: 2007 edition

[matgb]

At the beginning of last year during the Bantown cracking incident, I posted about the sucky LJ customer relations. For those wondering why I, and a lot of other unaffected people, are pissed of this time, liz_marcs has done a very similar explanation, thus saving me the effort. Summary:

• The fans who posted the pics were idiots
• LJ/6A still haven't clarified their policies
• The policies have been implemented badly, in a very cack-handed manner
• The Powers that be still haven't managed to understand the way the LJ fen can and will network and react

Key point:

However, LJ/6A continues to treat us (the customers) with contempt, or like we were drama queens with entitlement issues. To be fair, some people are acting like drama queens with entitlement issues, but it's not good customer service for LJ/6A to lump everyone into the same drama queen category. It's really bad customer service to act like that's the case. It's horrendous customer service to not respond to questions and repeated requests for clarification or to respond with vague statements that could be interpreted any number of ways.

I have other posts planned, on real world meaty issues. But I'm reading my new books, and wrestling with install scripts, and screaming at idiots. So they can wait until I'm in the mood.

Comments

[el-staplador.livejournal.com]

Hi Mat,

It's got to the point where my mother is desperately trying to fill space in the magazine, and she was wondering if she could lift some of the material from our recent, ah, discussion. For a start, it's very good for the midwives to know what they're dealing with in terms of public perceptions of maternity. Would you mind if she were to glean some bits, and checking with your Friends that that's OK? No names would be named, of course.

Cheers,
K

[matgb]

No problem from me at all, but I can't speak for others that commented.

It was an interesting discussion anyway, pleased I decided to post it up now.