Network Rail

[matgb]

Q:If there's a fault forcing diversion of all trains, do you tell drivers before they set out or AFTER you divert their train? :-(

Comments

[sylo-tode.livejournal.com]

What the heck is a "fault forcing diversion?"

Of course, just because you asked means the answer was "after."

Stupid gits. There should always be a name and phone number of the person responsible for things like this so that we can properly vent.

[miss-s-b.livejournal.com]

What the heck is a "fault forcing diversion?"

Generally it's that people have stolen the cables for the train signals. It happens a lot.

It's touch and go whether he'll actually get here tonight, now.

[miss-s-b.livejournal.com]

I'm just hoping the timetable info I got them to text you is accurate... That's the last train I sent you details of. The next one is 6 something AM.

[harlotqueen.livejournal.com]

By and large the rail company will try and taxi/coach you back (before claiming it back from wherever)

[miss-s-b.livejournal.com]

I WANTS MY MAT!!!

Stupid Train.

[matgb]

Just an aside--thanks for this comment, I'd have had that anyway, but it reminded me they'd do it and made sure I wasn't surprised and knew to go ask.

Overall, very impressed by the way I was dealt with, I'll be writing a letter in.

[frightened.livejournal.com]

Suspect this is the same kind of honest communication that brings you "on time" on the platform displays when it is five minutes past due and there is obviously another train blocking the platform.

[paulatpingu.livejournal.com]

The answer depends on whether you're a responsible company or merely one responsible for the quick and easy transportation of thousands of people at the lowest cost possible.

On that rationale, I'll pick B every time...

[matgb]

In this case, it wasn't the train company's fault, it appears to have been Network Rail--the train manager was fuming, he found out by phoning in after they'd diverted the train.

[greyarea.livejournal.com]

I was just about to comment that you can always pitch for a cab in circustances like these; then I saw the next entry. I got Virgin to pay for a cab to take me from Bristol to Nottingham once.

[susumu.livejournal.com]

Where did they send you?

[matgb]

Via Birmingham, I think. It was supposed to be a direct train from Euston to Manchester with a few stops just outside Manc only, but Trent Valley was shut off so we went around the houses with a bunch of other trains as well :-(