Network Rail

[matgb]

Q:If there's a fault forcing diversion of all trains, do you tell drivers before they set out or AFTER you divert their train? :-(

Comments

[miss-s-b.livejournal.com]

I'm just hoping the timetable info I got them to text you is accurate... That's the last train I sent you details of. The next one is 6 something AM.

[harlotqueen.livejournal.com]

By and large the rail company will try and taxi/coach you back (before claiming it back from wherever)

[miss-s-b.livejournal.com]

I WANTS MY MAT!!!

Stupid Train.

[matgb]

Just an aside--thanks for this comment, I'd have had that anyway, but it reminded me they'd do it and made sure I wasn't surprised and knew to go ask.

Overall, very impressed by the way I was dealt with, I'll be writing a letter in.